The Internal Revenue Service (IRS) is an agency that helps people pay taxes. The IRS has many different responsibilities, including collecting taxes, processing tax returns, and providing information and assistance to taxpayers. If you want to tax relief services, then you can also visit https://aceplustaxresolution.com/offer-in-compromise/.
The IRS could not answer a large number of taxpayers' calls or process letters in 2017, according to a report from the Treasury Inspector General for Tax Administration (TIGTA).
In 2016, TIGTA found that the IRS could not answer more than one-third of taxpayer phone calls. TIGTA also found that the IRS failed to process more than one million letters in 2016.
Why did the IRS struggle to answer taxpayer calls and process letters in 2017?
Some reasons for the IRS' struggles include:
–In 2017, the IRS had fewer employees than in previous years. As a result, it took longer for taxpayers to be processed through the agency's systems.
–The IRS used outdated technology to process taxpayer calls and letters. This led to delays in answering taxpayer questions and responding to letters.
–Taxpayers were unable to reach certain staff members by phone or through online tools. This caused further delays in getting help from the IRS.
The IRS has over 200 offices across the country where taxpayers can file their taxes. The IRS assigns each taxpayer an account number and collects taxes from employers, individual income, estate, and certain other types of transactions. The IRS also processes tax refunds and payments.