In many countries around the globe, large-scale IT project fiascoes or support debacles regularly make headline news. Sometimes the project disasters result in sub-optimal systems being installed and in other cases, they result in nothing whatsoever other than the write-off of vast sums of money for no apparent benefit whatsoever.
Support disasters are equally catastrophic – as witnessed by numerous major organizations that have had to close down their business operations for extended periods due to ‘technical problems’. You can navigate online if you are looking for IT services and IT support in San Antonio.
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When the inevitable autopsy is performed, there is usually a common problem that is at least partially highlighted as the cause of the disaster. Often one of them is a lack of business knowledge on the part of the IT facility.
When a company uses IT services where there is a conceptual boundary between what is known as “business competence” and the equally dangerous “technical side”, it is often disastrous. All IT must be developed, used and managed within a business framework.
It is for this reason that the concept of IT support services is so important for businesses.
An in-house or outsourced technical support organization cannot see your company’s primary function of ensuring that certain devices are turned on and software is functioning properly.
For example, losing your service within 2 hours in the middle of a workday can be a never-ending business disaster. In other organizations this scenario can be very uncomfortable, but it’s far from being a business event stopper to make sure the panic button is pressed.